Nutri K Limited – Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria. With a population of nearly 180 million people, Nigeria is the biggest economy in Africa. However, every year, over 500.000 children under the age of five years old die from malnutrition. About 1.7million of Nigerian children suffer from severe acute malnutrition, and close to a third of the 10 million under 5 age children suffer from chronic malnutrition; NUTRIK LTD is dedicated to the fight against malnutrition in Nigeria. The company specialized in manufacturing nutritional food used
for the care of children affected by malnutrition. NUTRIK supplies humanitarian and health programmes with high quality ready-to-use-therapeutic and supplementary food (RUTF, RUSF), as well as lipid-based nutrient supplements (LNS). Nutri K is now looking for a Customer Service Officer for its Operations to carry out its activities in Kano.

POSITION GENERAL INFORMATION
➢ Position: Customer Service Officer.
➢ Location: Kano.
➢ Contract Duration: 6 Months.

OVERAL MISSION

General objective
The Customer Service Representative serves as the primary point of contact for customers,
including NGOs, government agencies, distributors, and healthcare providers, regarding RUTF
products. This role is crucial in ensuring customer satisfaction, building strong relationships, and facilitating the efficient distribution of life-saving nutritional products. The representative will handle inquiries, process orders, and follow up schedule of shipment to ensure that orders and ensures that delivery plans are adhered to while keeping the clients informed about the schedules, all while adhering to the company’s ethical standards.

RESPONSABILITIES AND TASKS

1. 
   Customer Interaction & Order processing:
   o Respond promptly and professionally to customer inquiries via phone, email, and in
   person.
   o Provide accurate and detailed information about Nutrik products.
   o Build and maintain strong relationships with key customers, including NGOs,
   o government agencies & local customers.
   o Coordinate with the production and logistics teams to ensure timely order fulfillment
   o and delivery.
   o Handle and resolve customer complaints and issues efficiently and effectively.
   o Proactively follow up with customers to ensure satisfaction and address any
   o concerns.
   o Receive and process customer orders accurately and efficiently.
   o Maintain accurate records of customer orders, inquiries, and interactions.
   o Provide order status updates and tracking information to customers.
   o Manage documentation related to export when needed.
   o Assist in the creation of customer facing documents.
2. Data Management and Reporting:

o Maintain accurate customer records and update customer databases.
o Generate reports on customer interactions, order status, and customer satisfaction.
o Provide feedback to the line manager on customer needs and concerns.
o Track and report on customer feedback.

3. Compliance and Ethical Conduct:

o Adhere to all company policies and procedures, including quality and safety standards.
o Comply with all relevant regulatory requirements and ethical guidelines.
o Maintain confidentiality of customer information.
o Ensure all customer interactions align with the companies mission to combat malnutrition and ensure Nutritional Autonomy for all.

REQUIERED SKILLS

Language skills: English.
Education degree: Bachelor’s degree or equivalent in a related field (e.g., business administration, nutrition, public health).

Work experience: Minimum 3 years’ experience in customer service, preferably in the food or
pharmaceutical industry.

Other required skills.

▪ Proven experience in customer service, preferably in the food or pharmaceutical industry.
▪ Excellent communication and interpersonal skills.
▪ Strong problem-solving and conflict resolution abilities.
▪ Ability to work independently and as part of a team.
▪ Proficiency in computer applications, Microsoft Office Suite.
▪ Strong organizational and time-management skills.
▪ Knowledge of RUTF products and the nutritional needs of malnourished populations is a
plus.

▪Knowledge of export documentation is a plus.

Interested applicants should apply on or before 16th April 2025

via: https://forms.gle/y5uyKEFgfwq4cMXp8

Only candidates who meet the selection criteria will be contacted.
This position is open to Nigerian nationals only.
Due to the urgency to fill the post, recruitment will be done on the rolling basis and Nutri K
reserves the right to recruit before the deadline.

Nutri K Limited – Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria. With a population of nearly 180 million people, Nigeria is the biggest economy in Africa. However, every year, over 500.000 children under the age of five years old die from malnutrition. About 1.7million of Nigerian children suffer from severe acute malnutrition, and close to a third of the 10 million under 5 age children suffer from chronic malnutrition; NUTRIK LTD is dedicated to the fight against malnutrition in Nigeria. The company specialized in manufacturing nutritional food used for the care of children affected by malnutrition.

NUTRI K supplies humanitarian and health programmes with high quality ready-to-use-therapeutic and supplementary food (RUTF, RUSF), as well as lipid-based nutrient supplements (LNS).

Nutri K is now looking for an Audit & Risk Compliance Manager for its Compliance Risk Management department to carry out its activities in Kano.

POSITION GENERAL INFORMATION
➢ Position: Audit & Risk Compliance Manager.
➢ Location: Kano.
➢ Number of positions: 1

OVERAL MISSION
General objective
The Audit & Risk Compliance Manager is responsible for the evaluation of the company’s processes, internal controls and risk management policy implementation, Reporting breaches and other findings to assist management to achieving the Company’s overall goals.

RESPONSABILITIES AND TASKS
1. Assessing the company’s risk
2. Assist in the evaluation of the company’s business risk management policy/strategy implementation.
3. Report findings and make necessary recommendation for management action.
4. Assist in developing procedures and programs to align internal audit objectives and goals with the strategies of the company
5. Ensuring that businesses adhered to policies, procedures, legislations and regulations
6. Safeguarding the assets of the companies to avoid loss.
7. Liaising with the external auditors and ensure that they are well briefed on areas of concern.
8. Carry out physical spot checks throughout the operations of the Company.

9. Present management reports, including findings of audit examinations and highlighting deficiencies where appropriate whilst recommending ways to improve controls and operating efficiency
   10. Carryout vetting, prepayment and payroll reviews on daily/weekly basis.
   11. Carryout Supplies/materials receipts certification in line with set standard.
   12. Participate and supervise monthly stock count supervision to ensure accuracy.
   13. Provide management with timely summaries and status concerning internal audit and business risk evaluation findings.
   14. Responsible for developing, managing and participating in operational and financial audits of business units
10. Checking the accuracy of the financial reports to ensure error-free.
    16. Stay abreast of best practices both internally and externally and provide a channel for introducing those practices to the company.
    17. Any other assigned responsibilities by line manager

REQUIERED SKILLS
Language skills – English is essential.
Education degree – Degree/MBA in Accounting, Finance, Management or related field.
Work experience – Proven experience not less than 7 years experiences in Internal Audit and Risk Management across multiple sectors and handled notable challenges in the past & Membership of related professional bodies (ACA, ACCA) is a plus.
Computer skills – MS Word, MS Excel & Outlook

• Other required skills;
  Good Knowledge of regulatory compliance
  • Analytical & problem solving
  • Budget management experience
  • Excellent communication
  • Relationship building
  • Highly organized and strategic thinker
  • Taking Ownership
  • Good negotiation and organizing
  • Attention to detail
• Excellent Interpersonal, coaching & mentoring

How to Apply?

Interested applicants should apply on or before 30th April 2025 via:

https://forms.gle/nEpeNemttxu1GpJU8

Only candidates who meet the selection criteria will be contacted.
This position is open to Nigerian nationals only.